Terms & Conditions

Effective Date: July 2, 2026

1. Acceptance of Terms

By accessing this website or requesting services from TechSupportWiz, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website or services.

2. Our Services

TechSupportWiz provides remote computer repair and technical support services for home users and small businesses throughout the United States and Canada.

Our services may include:

• Remote computer troubleshooting
• Windows support
• Microsoft 365 support
• Outlook troubleshooting
• Printer setup and troubleshooting
• Virus and malware removal
• Software installation and configuration
• Wi-Fi and networking assistance
• General IT support

3. Remote Support Sessions

Remote support is performed only after you authorize a secure remote connection.

You may monitor the entire session and end the connection at any time.

You are responsible for closing confidential files that are unrelated to the support request before the session begins.

4. Customer Responsibilities

By requesting support, you agree to:

• Provide accurate information about your technical issue.
• Maintain current backups of important files.
• Ensure you have authorization to request service on the device.
• Cooperate during troubleshooting.
• Provide a stable internet connection when remote support is required.

5. Data Backup

Although our technicians work carefully, customers remain solely responsible for backing up important files before any troubleshooting or repair session.

TechSupportWiz is not responsible for the loss of personal or business data resulting from hardware failure, software corruption, malware, or unforeseen circumstances.

6. No Guarantee of Resolution

While we strive to resolve technical issues efficiently, not every problem can be diagnosed or repaired remotely.

Certain issues may require hardware replacement, manufacturer assistance, or on-site service.

7. Third-Party Software

Our technicians may recommend or assist with third-party software, including remote support applications, antivirus programs, or productivity software.

TechSupportWiz is not responsible for the performance, licensing, or policies of third-party products or services.

8. Payments

Payment is required for services as agreed before or during the support process.

Prices, promotions, and service availability may change without prior notice.

9. Refunds

Refund requests are reviewed on a case-by-case basis.

If a service cannot be delivered due to circumstances within our control, we may issue a full or partial refund at our discretion.

10. Limitation of Liability

To the maximum extent permitted by applicable law, TechSupportWiz shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, business interruption, or data loss arising from the use of our website or services.

11. Website Content

All content on this website, including text, graphics, logos, images, and design elements, is the property of TechSupportWiz unless otherwise stated.

Unauthorized copying, reproduction, or distribution is prohibited without written permission.

12. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Changes to These Terms

We may update these Terms & Conditions at any time without prior notice.

The latest version will always be available on this page with the updated effective date.

14. Governing Law

These Terms & Conditions shall be governed by the applicable laws governing the jurisdiction in which our services are provided, without regard to conflict of law principles.

15. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us.

TechSupportWiz

Remote Computer Repair & IT Support

Phone: (855) 216-2173

Email: support@techsupportwiz.com