Privacy Policy

Effective Date: July 2, 2026

1. Introduction

Welcome to TechSupportWiz. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

By using our website or requesting our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect information including:

• Name
• Email Address
• Phone Number
• Information submitted through our contact form
• Technical information you voluntarily provide while requesting support
• Browser type and device information
• IP address
• Website usage information collected through cookies and analytics tools

3. How We Use Your Information

Your information may be used to:

• Respond to your inquiries
• Provide remote technical support
• Schedule appointments
• Improve our website and services
• Communicate regarding support requests
• Maintain security and prevent fraud
• Comply with applicable legal obligations

4. Remote Support Sessions

When you request remote technical support, you may voluntarily allow one of our technicians to remotely access your computer using secure remote support software.

Remote sessions begin only with your permission.

You remain in control of the session and may end the connection at any time.

We do not intentionally access personal files unless necessary to diagnose or resolve the issue you requested assistance with.

5. Cookies

Our website may use cookies and similar technologies to improve user experience, remember preferences, analyze website traffic, and enhance website performance.

You may disable cookies through your browser settings if you prefer.

6. Analytics

We may use analytics services to better understand how visitors use our website. These services may collect anonymous usage information including browser type, operating system, referring pages, time spent on pages, and general geographic information.

7. Contact Forms

Information submitted through our contact form is used solely for responding to your request, providing technical assistance, scheduling support sessions, and communicating regarding your inquiry.

8. Information Sharing

We do not sell, rent, or trade your personal information.

We may share information only when:

• Required by law
• Necessary to protect our legal rights
• Working with trusted service providers who assist in operating our business

9. Data Security

We implement reasonable administrative, technical, and organizational measures designed to protect your personal information from unauthorized access, disclosure, misuse, or alteration.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

10. Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and maintain business records.

11. Third-Party Services

Our website may use third-party services including website hosting, analytics providers, contact form software, spam protection, payment processors, and remote support applications.

These third-party services have their own privacy policies governing the handling of your information.

12. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of websites operated by third parties.

13. Children’s Privacy

Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children.

14. Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of your personal information.

To exercise these rights, please contact us using the information below.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

The updated version will always display the latest effective date.

16. Contact Us

If you have questions regarding this Privacy Policy, please contact us.

TechSupportWiz

Remote Computer Repair & IT Support

Phone: (469) 297-2605

Email: support@techsupportwiz.com